Last Updated: January 9, 2026

1. Information We Collect

We collect information you voluntarily provide via our contact forms, applications, or email. This includes your name, email address, and phone number.

2. SMS Program Description & Consent

When you provide your phone number via our contact form, you are providing express written consent to receive SMS messages from Harwood Houses regarding your housing inquiry, application status, or resident support.

  • Opt-In: By submitting a contact form, you agree to receive text messages.
  • Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our number. After you send "STOP", we will send you an SMS to confirm that you have been unsubscribed.
  • Help: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance.
  • Frequency: Message frequency varies based on your interaction with our staff.
  • Rates: Message and data rates may apply for any messages sent to you from us and to us from you.

3. Third-Party Sharing Disclosure

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or lease our contact lists to third parties.

4. How We Use Your Information

Information is used strictly to respond to inquiries regarding our sober living residences. We do not use your contact information for automated marketing newsletters without explicit secondary consent.

5. Data Security

We implement industry-standard security protocols to ensure your data is encrypted. However, no method of transmission over the internet or via mobile network is 100% secure.

6. Your Rights

To request access to or deletion of your information, please contact us at contact@harwoodhouses.com.